Privcy Policy

What Information We Collect

We may collect personal information when you:

• Submit a contact form
• Request a quote
• Send us plans, photos or documents
• Contact us by phone, email or WhatsApp
• Interact with our website
• Ask us to contact you about a project

The information we may collect includes:

• Your name
• Phone number
• Email address
• Project address
• Project details
• Budget information
• Planning permission status
• Drawings, plans, photos or uploaded documents
• Any information you choose to include in your enquiry
• Website usage data, such as pages visited, if analytics tools are used

How We Use Your Information

We use your information to:

• Respond to your enquiry
• Provide quotes or project information
• Arrange site visits or calls
• Review project plans, photos or documents
• Communicate with you about your project
• Manage our business records
• Improve our website and services
• Meet legal, accounting or regulatory obligations

We do not sell your personal information.

Our Lawful Basis for Using Your Information

We only use personal information where we have a lawful reason to do so.

This may include:

• Contract or pre-contract steps — where you ask us for a quote or project information
• Legitimate interests — where we need to respond to enquiries, manage our business or improve our services
• Legal obligation — where we need to keep records for tax, accounting or legal reasons
• Consent — where required, such as for some types of marketing or non-essential cookies

Uploaded Plans, Photos and Documents

If you upload plans, photos, drawings or documents through our website, we will use them only to review your enquiry and understand your project requirements.

Please do not upload documents containing unnecessary personal, financial or sensitive information unless it is relevant to your enquiry.

How Long We Keep Your Information

We keep personal information only for as long as necessary.

General enquiries may be kept for a reasonable period so we can manage follow-up communication. Project records, quotes, invoices and business records may be kept longer where required for accounting, tax, legal or insurance purposes.

Who We Share Information With

We may share information with trusted third parties where necessary to operate our business or respond to your enquiry.

This may include:

• Contractors or suppliers involved in your project, where relevant
• Legal or regulatory authorities, if required

We only share information where necessary and appropriate.

Website Analytics

We may use website analytics tools, such as Google Analytics, to understand how visitors use our website and improve our services.

Analytics may collect information such as pages visited, device type, browser type and approximate location. Where required, analytics cookies will only be used with your consent.

Your Rights

You have rights over your personal data. These may include the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information where appropriate
• Object to certain uses of your information
• Ask us to restrict how we use your information
• Withdraw consent where processing is based on consent

To exercise your rights, contact us at: info@dcscarpentry.com

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.